For a Shopify brand whose support is mostly order questions, Gorgias is usually the better fit. Agents can act on orders without leaving the ticket. Zendesk makes more sense for larger, multi-channel support teams that go beyond ecommerce.
The short comparison
| Gorgias | Zendesk | |
| You pay for | Tickets | Agents (seats) |
| Entry pricing | $10 a month for 50 tickets; Basic $60 a month for 300 | Support Team $19 per agent; Suite Team $55 per agent (yearly) |
| Users | Many users included on most plans | Every agent is a paid seat |
| AI | About 90 cents to $1 per automated interaction | Some automated resolutions included per agent, then about $1.50 to $2.00 each |
| Shopify | Refund, edit and cancel orders from the ticket | Order data shown alongside tickets; actions usually happen in Shopify |
Prices as published in late 2026. Check current pricing with each company.
The math, honestly
Pricing models differ, so which is cheaper depends on your team:
- 4 agents, 1,500 tickets a month: Zendesk Suite Team is about $220 a month. Gorgias Pro is $300 to $360. Zendesk wins on price.
- 10 agents, 1,500 tickets a month: Zendesk Suite Team is about $550. Gorgias Pro is still $300 to $360. Gorgias wins.
Price is only half of it. If your team spends minutes per ticket switching to Shopify to look up and change orders, Gorgias usually saves more in time than the difference in fees.
Where Gorgias wins
- Order status, refunds and edits without leaving the ticket.
- Macros that fill in order numbers and tracking links.
- Pricing that doesn’t grow with seasonal staff.
Where Zendesk wins
- Large, multi-department or multi-brand support teams.
- Advanced quality, workforce and contact center add-ons.
- Businesses where Shopify is only one of many systems.
Read our full Gorgias review for setup steps and how the ticket meter works.
FAQ
Is Gorgias cheaper than Zendesk?
It depends on your team size and ticket volume. Gorgias charges by ticket and includes many users. Zendesk charges per agent. Small teams with high volume can pay less on Zendesk seats; larger teams usually pay less on Gorgias.
Which works better with Shopify?
For Shopify brands, Gorgias. Agents can refund, edit or cancel orders from the ticket. In Zendesk, Shopify order data is mostly for viewing, and actions usually happen in Shopify.
How is AI priced on each?
Gorgias charges about 90 cents to $1 per automated interaction. Zendesk includes a set number of automated resolutions per agent each month, then charges about $1.50 to $2.00 per resolution.
When does Zendesk make more sense?
For businesses beyond ecommerce, multi-brand support operations, or teams that need advanced workforce management and quality tools.
Setting up support for a Shopify brand? We’d love to help. book a consult
Disclosure: 1o8 is a Gorgias partner. Some links may be referral links.
